FREQUENTLY ASKED QUESTIONS
All You Need to Know
Looking for more information about our services? Below is our list of frequently asked questions alongside answers. If your question isn’t answered here, get in touch. We are more than happy to help.
WHERE IS AV CLEANS BASED?
We are based in Peterborough but offer a complimentary pick up and drop off service around Cambridgeshire, The Midlands and London to save you time and money.
CAN I POST MY SNEAKERS TO YOU?
Yes, you can post your sneakers to our Royal Mail P.O. Box. We will then send them back using our complimentary postal service which is insured and tracked. The majority of our customers prefer to use this method and have had no problems doing so.
WHY DO YOU WRAP SNEAKERS?
All of our treatment plans include protective wrapping of your footwear to further prevent exposure to moisture, dirt and dust and to also ensure they are kept in perfect condition after your AV Clean.
DO YOU JUST CLEAN DESIGNER TRAINERS?
No, we clean all types of trainers, including shoes! Whatever the stain or scuff and no matter how dirty your footwear is, you can be rest assured we'll take care of it.
WHAT IS THE TURN AROUND TIME?
The turnaround time for an AV Clean is no longer than 5 days.
This time frame is due to high demand of our service.
We also offer an optional 'One Day Turnaround' at an additional cost.
Still have questions? Drop us an email and we’ll be happy to help.